CONCIERGE BENEFITS
Benefits of Personalized Medical Care
Direct communication both during and after business hours.
Unlike many other medical practices, when you call my office during office hours, we will do our best to answer the calls live. In the event that you need to leave a message, your phone call will be returned promptly. If you deem your problem “urgent” I will make every effort to speak with you at the time of your call.
I will use my reasonable best efforts to be available to hear from you when you are ill or injured, to coordinate your care. My goal is to reduce emergency room and urgent care clinic visits. For emergencies, however, always call 911 first.
Convenient communication for non-urgent health issues or questions.
You will receive a prompt response from me personally (usually within 24 hours). Your patient portal is the best way to communicate securely and confidentially.
Little or no office waiting room time, and longer appointments.
Office visits will start promptly with little or no waiting in a waiting or exam room. Appointments will generally be scheduled for approximately 30 minutes, and appointments for a Comprehensive Annual Health Assessment will be scheduled for approximately 60 minutes. These appointments are twice the length of time of a typical traditional practice. Our goal is to afford you the time to thoroughly address all your questions and concerns, regardless of the reason for your visit.
Extended office hours.
Office visits are best scheduled when the full complement of staff is available. However, should you require occasional visits outside of our usual office hours, we will certainly do our best to reasonably accommodate you.
Strong focus on preventive medicine and long-term health and wellness.
As part of my commitment to your long-term health and wellness, my philosophy is to educate you about the importance of fitness, weight management, healthy living and, in addition to the clinical services I already offer through my practice, I will assist you to identify and evaluate wellness providers and offerings. This will support your effort to take an active role in managing and maintaining your good health.
Personalized hospital care.
Should you need to be hospitalized, I will make myself available when I can, to communicate with you and to serve as an advocate on your behalf, even when you are admitted to a facility at which I do not have privileges. If you wish, unless hospital policy or protocol does not allow, I will do what I reasonably can to remain involved in your care by communicating with the hospitalists or other attending physicians who are providing services to you.
With rare exceptions you will always be seen by me.
Unlike traditional family medicine practices where you may need to schedule an appointment with the first available doctor, you will always be seen by me.
Independent or skilled facility care.
Should you need to be in an independent or skilled nursing facility, on a temporary or permanent basis, I will make myself available when I can to be involved with your care, through communication with those involved with your care, on a case-by-case basis. I will also make myself available to your family to address any concerns and offer counsel.
“Virtual” consultations and long-distance care.
Whether you are on a brief vacation, living some of the year in a second residence, or otherwise unable to come to the office, I will offer a “virtual” consultation as determined on a case-by-case basis, at my discretion and subject to applicable state law requirements. However, if in my judgment, you need to be seen by a local physician, you will be encouraged by me to seek medical attention. We will communicate with you directly, as well as with your treating physician as needed, to support the coordination of your care on health issues that may arise.
Dependent children of members are welcome.
If a parent opts to join my personalized care practice, I will be happy to care for his/her dependent children between the ages of 5 up to 26, with a discounted fee.
Care for visiting relatives and/or friends.
Should your out-of-town family or friends become ill during a visit to the area, I will be happy to see them in my office and assist with their medical care. I will treat them as though they were members of my practice. Office visits will be billed through insurance accordingly.
Enhanced coordination of care.
With a smaller, more patient-focused practice, there will be ample time to coordinate care with specialists.
Quarterly newsletter on topics relevant to your health and well-being.
I will provide seasonal newsletters on medical subjects of interest.
Travel medicine consultation.
I will offer guidance on CDC recommended inoculations and/or precautions to be taken while traveling and discuss tentative plans for medical care should you become ill while you are away.
“He’s very detailed and takes the time to explain things thoroughly, now even more so. I’ve been hospitalized twice since Dr. Marroquin changed to a concierge practice. He literally [visited] me when I was in the ICU and checked on me daily.”